• Implement ‘Steps to Success’ training and coaching plans.
  • Create and implement a TMOS (Team Member Opinion Survey) recommending actions and plans to improve results.
  • Create and implement a ‘Succession Planning’ for talented people.
  • Create and implement an annual employee, supervisors and managers performance review PDR, based on 10 key competencies.
  • Create and implement leadership competencies.
  • Team building events.
  • Develop and implement an orientation/induction plan for team members.
  • Implement best practices in all operational departments, F&B, room division, housekeeping.