Effective Listening Skills

  • The Basics of Listening
  • Listening for Comprehension
  • Listening for Higher Purposes
  • Enhancing Your Listening Skills
  • Effective Listening Skills – Simulation

Food and Beverage Management

  • Foundation Service Management
  • Foundation Kitchen Management
  • Intermediate Service Management
  • Intermediate Kitchen Management
  • Advanced Food & Drink Management
  • HACCP System, Principles and Applications

People Management

  • Degree Performance Feedback
  • Elements of a Performance Review
  • Delivering Performance Feedback
  • Performance Appraisal – Simulation / Case Study
  • Building Effective Interfunctional Relationships
  • Working Effectively with Guests
  • Working Effectively with Business Partners
  • Building Better Work Relationships – Simulation / Case Study

Going from management to leadership

  • Competencies for Tomorrow’s Managers
  • Development Tools for Tomorrow’s Managers
  • The Manager as Coach and Counselor
  • The Manager as Project Champion
  • A Manager’s Primer for Ensuring Accountability
  • Continuous Learning for Tomorrow’s Managers
  • Essential Skills for Tomorrow’s Managers – Simulation / Case studies
  • Essential People Management Skills – Simulation / Case studies