• Develop a recordable, scoring guest satisfaction programme.
  • Implement a TQM (Total Quality Management) programme in your operational departments.
  • Enhance tangible and intangible aspects of the service.
  • Set a strategy for a sustainability approach.
  • Research and incorporate trendy products suitable for your business.
  • Develop and implement internal marketing campaigns to promote new trends.
  • Create a strategy to develop a cultural awareness plan.