Balance Score Cards and Performance Measurement
For more than 100 years, the following statement has been with us“When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind.” said by William Thompson. A subject that has been with us as long as time has been recorded, incredibly there are companies out there with efficient measurements on financial results, a critical part of the business of course, nevertheless there are many other quality and equally important metrics which are practically non existent when talking about performance measurement .
Today is about sustainable business and the only one way to cement a solid platform to business to growth, is to establish and measure up Non financial criteria at the same level of financial factors, I refer to Non financial aspects of the business such as, implementation of departmental service standards, the measurement of staff morale throughout formal employee surveys, improving relationship with the local community, implementation of employee forums throughout the year, developing capabilities of the business, such as building skills and experience in new areas or strengthening management systems just to mention few…
Make yours and team performance results and expectations measurable in all dimensions.