Link to Training & Coaching Programs / Samples
Link to Training Modular Process
Generic Training
*As Part of phase 1 of “Success” Program
- Complain handling
- Telephone procedures
- Basic food hygiene for food handlers
- Service standards, SOPs and sequence of service
- The basic of hospitality principles
- Restaurants, bars, rooms service and C&B
Modular Trainings
** As part of phase 2 and 3 of the “Success” Program
Revenue enhancement
- Building a Winning Sales Team
- Using Business Tools to Manage a Sales Team
- Motivating a Winning Sales Team
- Communicating in Sales Teams
- Sales Motivation
- Developing Your Full Sales Potential
- Maintaining Your Guest Base
- Expanding Your Guest Base
- Time is Money: Spend it Well
Product knowledge
- The Art of Knowledge Management
- Knowledge as Capital
- Putting Knowledge to Work
- Managing Knowledge Workers
- Being a Knowledge Activist
My role my shift
- Energizing & Empowering Employees
- Accountability and Responsibility
- Leadership and the Knowledge Worker
- Leading Change from the Front Line
- Leading from the Front Line – Simulation Case Study
The guest experience
- Building the Service Foundation: Corporate Culture
- Fundamentals of Exceptional Guest Service
- The Voice of the guest
- Advancing Your Service Expertise
- Customers, Conflict and Confrontation
- Overcoming Challenging Service Situations
- Service Stars and Service Teams
- Excelling at Guest Service – Simulation / case study
- Guest Service – Simulation / case study
Effective Listening Skills
- The Basics of Listening
- Listening for Comprehension
- Listening for Higher Purposes
- Enhancing Your Listening Skills
- Effective Listening Skills – Simulation
Food and Beverage Management
- Foundation Service Management
- Foundation Kitchen Management
- Intermediate Service Management
- Intermediate Kitchen Management
- Advanced Food & Drink Management
- HACCP System, Principles and Applications
People Management
- Degree Performance Feedback
- Elements of a Performance Review
- Delivering Performance Feedback
- Performance Appraisal – Simulation / Case Study
- Building Effective Interfunctional Relationships
- Working Effectively with Guests
- Working Effectively with Business Partners
- Building Better Work Relationships – Simulation / Case Study
Going from management to leadership
- Competencies for Tomorrow’s Managers
- Development Tools for Tomorrow’s Managers
- The Manager as Coach and Counselor
- The Manager as Project Champion
- A Manager’s Primer for Ensuring Accountability
- Continuous Learning for Tomorrow’s Managers
- Essential Skills for Tomorrow’s Managers – Simulation / Case studies
Essential People Management Skills – Simulation / Case studies