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As an owner and Director of the hotel my goal is to find ways to constant improve the different aspects of the hotel, ranging from guest service to employee satisfaction in order to increase the financial aspects of the business and other key success metrics, such as food and beverage, food quality, local community appreciation, cleanliness, maintenance among others.Hoteliers Inspiration process optimization business model has helped us to laid down a strong foundation to constant monitoring and improve the hotel productivity, the financial set up with USALI, digital strategy, revenue management action plans has given us the opportunity to speed up the decision making process for all areas including sales and marketing, F&B controls, implementation of digital solution and revenue management as a whole. We highly recommend Hoteliers Inspiration process optimization business model.

We have successfully implemented the first step of a series of key activities within the Key Strategy Priority “Finance” , a full revenue and price optimization phase is in place. With the extensive Know How and expertise of Hoteliers Inspiration, our S&M team managed to go through all the obstacles and set up a strong foundation for our revenue business analysis.The workshop in Hotel Process Optimization was the very first step to understand all the fundamentals concepts of the project and lay down Key metrics needed for a full and successful implementation and follow up.We are in a great position now to keep developing the company’s medium and long term business plan. We thank Sergio and his team for such an accomplishment.

Hoteliers Inspiration Revenue Management process has proven to be highly efficient, our management team went through all the learning process including development and implementation of a Management Control System and revenue & cost process optimization. The implementation of USALI and a P&L income statement was the foundation and cornstone of all management activities.During our contract with Hoteliers Inspiration, Boka Hotel was able to over perform and increase all key metrics such as RevPar, GOPAR (Gross Operating Profit Per Available Room) and GOP.The S&M digital program was also crucial in the success of the revenue maximization program. A well structured PR and marketing campaign was in line with KPIs that we all set and agreed for the year 2020, all despite the major challenges experienced through the pandemic.

The accountability workshops conducted for our key employees resulted in a clear understanding of what accountability means to our organization. Commitments were made and documented for taking measurable actions to improve overall business performance.Seeing our issues clearly – ‘Owning them’- Coming up with solutions – and agreeing on actions to put in place was a great interactive, worthwhile, experience helping us to shape Union’s Hotel Group future.Thanks to Sergio Foti and Cees WM Nieboer who conducted these workshops on behalf of Hoteliers Inspiration!

The Mentee program was a huge success and extremely beneficial for the the participants as well as for the company and individual Hotels.Not only did it show them how to create, envision and execute a project on high international and professional level, but through your help they were able to realized their development needs and to work on their weaknesses (and fine tune their strength). Apart of the overall assignment and objectives each of them had the chance to improve their presentation, leadership and managerial skills, as well as time keeping, focus, self motivation, etc.I thinking setting an objective based on international best practices and follow it through with personal guidance, adjusted to local needs and circumstances, showed great results.

As the first Design Hotel TM in Slovenia, Ljubljana, The Vander Urbani Resort, we first employed the expertise of Sergio Foti, from Hoteliers Inspiration to ascertain & fine tune our operations, with the highlight on developing a concise P&L to target & offer solutions for efficiency in all areas. As we are currently undergoing this phase, I can safely say that we are at a turn – around stage, building a strong base & plan for our future, which we are very excited about!

Hoteliers Inspiration and Horwath HTL have successfully conducted a Management Performance Review process for one of the leading and largest hospitality companies in Croatia. This was the first part of capacity building process for middle and senior management in the company, revealing the status of management competencies was crucial for future growth. We find Hoteliers Inspiration to be reliable partner who brought an in-depth expertise and a passionate commitment into this challenging task. Therefore, we are planning to continue our cooperation in the field of training.