As an owner and Director of the hotel my goal is to find ways to constant improve the different aspects of the hotel, ranging from guest service to employee satisfaction in order to increase the financial aspects of the business and other key success metrics, such as food and beverage, food quality, local community appreciation, cleanliness, maintenance among others.
Hoteliers Inspiration process optimization business model has helped us to laid down a strong foundation to constant monitoring and improve the hotel productivity, the financial set up with USALI, digital strategy, revenue management action plans has given us the opportunity to speed up the decision making process for all areas including sales and marketing, F&B controls, implementation of digital solution and revenue management as a whole. We highly recommend Hoteliers Inspiration process optimization business model.
Anzej Arnold, Owner and Director
The accountability workshops conducted for our key employees resulted in a clear understanding of what accountability means to our organization. Commitments were made and documented for taking measurable actions to improve overall business performance.
Seeing our issues clearly – ‘Owning them’- Coming up with solutions – and agreeing on actions to put in place was a great interactive, worthwhile, experience helping us to shape Union’s Hotel Group future.
Thanks to Sergio Foti and Cees WM Nieboer who conducted these workshops on behalf of Hoteliers Inspiration!
Hoteliers Inspiration Revenue Management process has proven to be highly efficient, our management team went through all the learning process including development and implementation of a Management Control System and revenue & cost process optimization. The implementation of USALI and a P&L income statement was the foundation and cornstone of all management activities.
During our contract with Hoteliers Inspiration, Boka Hotel was able to over perform and increase all key metrics such as RevPar, GOPAR (Gross Operating Profit Per Available Room) and GOP.
The S&M digital program was also crucial in the success of the revenue maximization program. A well structured PR and marketing campaign was in line with KPIs that we all set and agreed for the year 2020, all despite the major challenges experienced through the pandemic.
The Mentee program was a huge success and extremely beneficial for the the participants as well as for the company and individual Hotels.
Not only did it show them how to create, envision and execute a project on high international and professional level, but through your help they were able to realized their development needs and to work on their weaknesses (and fine tune their strength). Apart of the overall assignment and objectives each of them had the chance to improve their presentation, leadership and managerial skills, as well as time keeping, focus, self motivation, etc……..
I thinking setting an objective based on international best practices and follow it through with personal guidance, adjusted to local needs and circumstances, showed great results.
Na področju izobraževanja vodilnih kadrov v hotelu Park sodelujemo s Hoteliers Inspiration. S sodelovanjem smo pričeli v jeseni 2016, ko smo najprej izvedli evaluacijo zaposlenih. V letu 2017 nadaljujemo s projektom in sicer s planiranjem osebnih ciljev posameznikov. Izvajalec Hoteliers Inspiration ima zelo strokovne izvajalce, z dolgoletnimi izkušnjami v hotelirstvu v mednarodnem okolju oziroma v največjih hotelskih verigah. Z njihovimi programi in izvedbo treningov smo zelo zadovoljni in bomo z njihovo pomočjo nadaljevali tudi v prihodnosti.
After using Guest Online Pulse Survey for a couple of months our satisfaction with the system is very high. The system offers us an establishment of an immediate and direct contact with guests, it monitors the satisfaction level continuously, responses are available to us always and in a minute, and very importantly, it gives us the possibility to measure aspects of our business, which we choose completely by ourselves. These were the main reasons why we decided for the system. Other tools for measuring guest satisfaction simply did not offer so in-depth and customizable measurements, which at the same point build a direct relationship between a hotel and the guest. Now, we can act immediately when something goes wrong and we are able to answer the guest before he or she goes online.
Na drugom danu Adria Hotel Foruma, dao se naglasak na inovacije u turističkom prostornom uređenju, održivosti kao mogućem brandu i izazovu isporuke kvalitetne usluge. Treći panel “Inovacije u internim procesima” ugostio je gospodina Sergia Fotia.
Isporuka kvalitetne usluge jest jedan od glavnih izazova s kojima se menadžeri u sektoru ugostiteljstva susreću obzirom da je to osnovni uvjet za uspjeh na konkurentnom globalnom ugostiteljskom tržištu. Gospodin Foti s preko 20 godina iskustva rada u hotelskoj industriji je dao značajan doprinos diskusiji u kojima je sudjelovao i gospodin Bernard Vincent D’souza iz Valamar Hotels & Resorts, gospođa Jasmina Sočković iz Pilgrima te dr. Lyn Glanz, predavač na Glion Institute of Higher Education. Upravo je iskustvo gospodina Fotia u području edukacije, razvoja proizvoda i operativnog konzaltinga pomoglo u stvaranju zaključaka na kraju diskusije. Segio se složio s ostalim panelistima da su najznačajniji faktori za budućnost hotela kontinuirani napredak u pružanju kvalitete kroz stalno zapošljavanje, redovito usavršavanje, osnaživanje kvalitete osoblja, sustavno vrednovanje i provođenje kvalitetne akreditacije putem raznih planova i programa.
As the first Design Hotel TM in Slovenia, Ljubljana, The Vander Urbani Resort, we first employed the expertise of Sergio Foti, from Hoteliers Inspiration to ascertain & fine tune our operations, with the highlight on developing a concise P&L to target & offer solutions for efficiency in all areas. As we are currently undergoing this phase, I can safely say that we are at a turn – around stage, building a strong base & plan for our future, which we are very excited about!
Hoteliers Inspiration and Horwath HTL have successfully conducted a Management Performance Review process for one of the leading and largest hospitality companies in Croatia. This was the first part of capacity building process for middle and senior management in the company, revealing the status of management competencies was crucial for future growth. We find Hoteliers Inspiration to be reliable partner who brought an in-depth expertise and a passionate commitment into this challenging task. Therefore, we are planning to continue our cooperation in the field of training.
Being the Director of Luxury Division for one of the Leading Hotel Companies in Croatia and Managing our three top properties, including a 5 Star Design Hotel and a Leading Hotel of the World, I can say that the cooperation with Sergio and “Hoteliers Inspiration” really helped us to make the next step. Having taken part on many Performance Management Assessment during my career with International Chains, Sergio helped us and was instrumental in implementing these International Standards within our company.
It is always one thing to know what the right thing to do would be, but another to have the time, energy and resources to implement new initiatives and standards. Sergio assisted to set-up the entire standard for Performance Assessments and carried out the first round of interviews and reviews with our Management team himself. Having an outsider often helps to either open your eyes or to confirm that your feeling was right as well as sets new benchmarks to challenge yourself. It was great working with Sergio and even if sometimes tough for the team to face the truth, I think everybody of the Management team agrees that it was very beneficial. We will continue the process, Sergio started and implement it as best practice.
Hotel Inspiration was also extremely helpful in showing the team what the goals and demands for a successful individual and team within the hospitality industry in the 21st century should be. It is always helpful to have an outsider assist in giving an objective review, who has the knowledge of the industry but is not involved in your day to day operation and the emotional dynamics team work creates.
First of all I would like to thank you, once again, for your visit and all your efforts to present yourself to our company. We find you, as a person, very communicative, straight forward, full of product knowledge and very positive.
As you and me had several discussion on your training modules, at the moment we might be considering “Train the trainer” module for few key people in our organization. Let’s keep in touch and see what future brings for bought sides.
Sergio’s workshop at Conference Vivus 2013 in Naklo Slovenia, was both inspiring and thought provoking. Sergio kept the audiences attention throughout the talk, making it a pleasure to listen to. His message about how to succeed in business through personal attitudes, and working above the line and not just blaming everyone else for failures, are applicable to all organisations, and I would definitely recommend his work! He has made me more conscious of how I think at work, and how to manage myself and others more effectively.
In a two-hour presentation, Sergio moved our group through a series of real-life examples, defined relevant concepts, and challenged us to apply the idea of accountability in our own professional lives. Several things are really memorable for me: Sergio’s enjoyment of his work which carried over to workshop participants; the breadth of his expertise and ability to assist individuals through the process of becoming more accountable; and the applicability of the concept of accountability in all areas of life from professional to personal. Our workshop was attended by industry representatives and educators and Sergio’s presentation moved us all. Sergio’s presentation created the most energy and dialogue that day. My faculty members have been talking about accountability since Sergio’s presentation! Sergio’s presentation style and warm personality made not only a valuable, but also a very enjoyable experience.
Sergio is a world class Hotelier, proficiency in all aspects of the operation, He is an excellent trainer and coach. He successfully implemented quality process in our hotel including a modular training program, thanks to his contribution, the hotel improved its guest satisfaction scores and overall knowledge of employees impacting on sales revenues. I highly recommend him for any hotel operation in needs for improvement and efficiency, such as coaching, implementation of SOPs, cost control, training, motivational programs / Food and Beverage product innovation etc.
Sergio conducted an inspirational program about accountability for hotel staff of Kompass Hotel in Bled. It was an eye-opener for many as they came to understand the role all parties have in the process including themselves. Us and them no longer exists. It is the effort and responsibility of each individual to make the team and the organization perform. Now …. they need to put it into practice and harvest the fruits from the seeds planted earlier. Well done Sergio.
The 4 days cooking workshop was very professional and original, we got a lot of knowledge from Franck the Chef instructor. Working with Franck Jeandon was a great honor, very much appreciate it!
The whole event and organization deserves high mark. I will implement and share what I’ve learned, I wish more workshop comes in the future! Thanks for the knowledge that Hoteliers Inspiration is giving us.
Dear Sergio, thank you very, very much for this Friday’s workshop! It was wonderful working with you, since you have taken the time to listen and find out where our weaknesses are. You have adapted your workshop to our needs and I appreciate it very much.
I have the feeling now, that my employees finally understand the difference between service and hospitality. I am also sure, that everyone felt, that the service should be up-graded nowadays, so you only had to put into words, something we knew was there – invaluable experience for all of us.
Thanks again! I hope we will work together in the future!
Sergio is an excellent hotelier with an acute sense of business, quality focus and clear guidelines, As quality director at our hotel he raised the bar in little time and managed to materialize significant changes that shows in today’s operation. Sergio has great people skills and remains calm and professional under pressure, keeping service and quality in focus.
The presentation about accountability in hospitality industry by Mr. Sergio Foti was extremely interesting and very powerful. All staff members were delighted and followed up every word Mr. Foti told us. It was very focused and target oriented lecture about how we have to change ourselves’ perceptions in order to make a working environment a better place which leads to greater service and therefore to better guests satisfaction. His presentation was easy to understand, based on cases from real life, what is more, based on his personal story. All this made us believe in success of accountability process implementation even more. Great job Sergio!
P.S.: my staff is talking about your lecture all week long, they were all impressed and want to receive the promised ppt presentation. Imagine how motivated they have become. Fantastic job !